Freephone - 24 Hours

0808 250 5990

Go to services
Why choosing Churchill Security adds up to first-class customer service

At Churchill Security, our mission is to provide the very best security solutions to ensure our clients are properly protected.

We think we’re pretty good at it, but don’t just take our word for it: we’ll let the numbers do the talking…

 

ISO 9001 and 14001, and OHSAS 18001 Certified

To back up what we say about our services, Churchill Security dedicates a significant amount of time to gaining accreditations from renowned certifiers. This includes ISO Quality Management and Environmental Management, as well as OHSAS Health and Safety Management, which demonstrates our commitment to high standards. We’re also SafeContractor Approved and Investors in People, showing our dedication to employees.

 

5 Years in the Top 15% of SIA Approved Contractors

For the last five years, we have achieved ACS Pacesetters Accreditation, which is only awarded to the top 15 percent of all SIA Approved Contractors. Each year, our processes are independently verified and in the most recent audit we scored 151 out of a possible 174 points, officially recognising us as a leading firm in the private security services industry!

 

100% Fully Trained and Licenced

If you’re hiring Churchill Security guards, you can guarantee they’re all SIA-licensed and properly trained, meaning our security staff are number one in their game. They’re also fully vetted for a minimum of 5 years, ensuring we only deploy the most reliable security officers. Our professional guards have a huge skillset and are therefore able to offer a comprehensive portfolio of services, from CCTV monitoring and crowd control to mobile patrols and concierge duties.

 

350 Average Number of Active Sites

As a UK-wide company supplying cross-industry security services, we always have many teams active in multiple locations. It means we’re used to dealing with various jobs simultaneously, whether that’s supplying one-off event security at a South West festival, providing comprehensive corporate security at a major London office or deploying mobile security patrols at a North East warehouse. Whatever the size, location or situation of a site, we can tailor security packages to meet our customers’ specific needs.

 

30 Minutes Average Alarm Response Time

Churchill Security offers key holding and alarm response solutions, ensuring a rapid response if you need immediate access or if an alarm goes off. We’ll always arrive on the scene as quickly as possible, even if it’s in the middle of the night: we have an average 30 minutes response time around the clock, meaning you won’t have to deal with false alarms during anti-social hours. If the worst does happen, our security staff are trained to apprehend and detain criminals, as well as to liaise with the emergency services, keeping you and your employees out of danger. And if you need any emergency repairs – such as boarding up windows – our staff will arrange this as quickly as possible.

 

24/7/365

No matter what time of day, day of the week, date or public holiday, we can supply security services for businesses, organisations and individuals. Our alarm response and key holding services are 24/7 so that, even if you lock yourself out in the middle of the night, you have guaranteed access to your property. Our freephone number is also available 24 hours a day, 365 days a year, for all enquiries and emergencies.


95% Customer Retention

As in most industries, our customers talk with their feet. We’re hugely proud that 95% of our clients keep coming back meaning we must be doing something right! Our highly-efficient account management service means each customer has a dedicated individual looking after their specific needs. We’re all about building lasting relationships with our customers, not just getting quick wins. But that’s not to say we don’t care about one-off contracts: word-of-mouth recommendations are hugely important to us and ultimately, a happy customer will know where to turn to or refer to in the future!

 

25 Years of Industry Experience

As a pioneer in the security industry, we have spent the last 25 years developing an extensive portfolio of experience and expertise by guarding and working closely with both the public and the private sector. But that doesn’t mean we’re stuck in the 90s: we keep building on our experience, making sure we’re up-to-date with any changes in the industry, whether legal or regulatory, and making best use of technological advances to improve the service we provide.

 

1st Class Customer Service

Together, the above figures reflect our ambition to operate in the most responsible, safe and professional way, and ultimately when you hire Churchill Security, you can guarantee you’ll receive the best possible security and protection: whether at initial contact or the end of a contract, from our account management team to guards on the job, it all adds up to first-class service.

 

Churchill Security is a national, cross-industry security company. A trusted provider of corporate and retail security, we only deploy the most highly-trained security guards and offer a truly customer-centric approach. Get in touch today if you’re looking to hire security.

Back To News

Mat Cook

Director at Churchill Security Ltd

Mat is a decisive and determined member of the team but he is also first class leader and as Director at Churchill Security he is responsible for exercising leadership, maintaining a high morale and directing and inspecting the performance of security personnel who have been assigned to sites up and down the country.