There are hundreds of security companies operating within the UK. With so much choice, it can be difficult to find a security company that’s right for you. However, choosing a high-quality security provider is essential – as it will be their responsibility to ensure your people, property and assets remain safe.
In this article, we’re going to show you how to pick a good security provider so that you can be sure your business or organisation is properly protected. Here are five essential things to look for when choosing a security company.
The UK security industry is regulated by the Security Industry Authority (SIA). The SIA is an independent body which reports to the Home Secretary in order to maintain high levels of service within the security sector.
The SIA has two main roles. Firstly, it is responsible for the compulsory licensing of individuals undertaking designated security activities – such as manned guarding, door supervision, close protection, CCTV monitoring, transporting cash and valuables, key holding and vehicle immobilisation.
Secondly, the SIA maintains the Approved Contractor Scheme (more on that below).
In order to operate lawfully, security companies can only provision security personnel who hold a valid SIA license. The SIA’s vetting scheme is designed to ensure that only fit and proper individuals are able to undertake security work.
As such, before you choose a security provider, make sure that their staff are SIA licensed. Unfortunately, there are plenty of bogus security providers in the UK. By ensuring the security company you choose adheres to the SIA’s licensing policies, you will be able to avoid procuring services from such a provider.
Approved Contractor Scheme
As mentioned above, the SIA is also responsible for maintaining the Approved Contractor Scheme. The ACS introduced a set of operational and performance standards for suppliers of private sector security services. Organisations which meet these standards are awarded Approved Contractor status – effectively certifying a company’s ability to deliver safe, effective and robust security solutions.
Additionally, the very best Approved Contractors are awarded an additional status – entry to the ACS Pacesetters. The ACS Pacesetters represent the top 15 percent of all UK security companies.
The SIA does a fantastic job of regulating the private security industry in the UK. However, in addition to SIA licensing and ACS status, you should also look whether potential security providers have any other accreditations.
For example, security companies may seek to get accreditations that show they adhere to health and safety regulations, achieve excellent levels of customer service, operate in an environmentally friendly way or provide services especially suitable for certain sectors (for example construction or the public sector).
Most security companies will display their accreditations on their website – however, you can always ask should you be unsure.
“Security services” is a broad term. It includes everything from manned guarding and mobile patrols to close protection and CCTV monitoring.
Not all companies offer every service. For example, small security providers may specialise in one or two areas; whereas larger companies may be able to offer a more comprehensive suite of security solutions.
Before choosing a security company, it’s important that you make sure they are able to meet your specific security needs – whether that’s night watch security or security for an event.
Retention Rates and Testimonials
One of the best ways to assess the quality of any security provider is to look at their retention rate. Companies whose customers continually go back to them are likely to provide robust security services and high-quality customer service. In short, a high retention rate is a seal of approval from existing customers.
Another way of analysing a potential security provider is to read client testimonials and case studies. These are usually visible on a company’s website and are useful for getting an insider’s view of what it’s like to work with a particular security company.
Why Churchill Security May Be The Right Choice For You
Established in 1993, Churchill Security is a national security provider – able to supply a comprehensive range of security solutions to businesses operating within a wide range of industries.
At Churchill, we create customised security packages. This means, after initial consultations, we build a tailored security package made to meet your specific needs. This is only possible because we’re able to offer a complete range of security solutions – including manned security, mobile security, event security, fire watch services, CCTV installation and monitoring, keyholding and alarm response, and more.
Churchill Security belongs to the top five percent of the ACS Pacesetters – and our services have been classed as “industry leading”. All of our security officers are SIA licensed and are trained to the highest standards.
In order to provide the best possible levels of service to our customers, we have achieved a range of accreditations. These include:
Churchill Security maintains an average of 350 active sites – from Cornwall to Scotland. Our retention rate is 95 percent and we have an average alarm response time of thirty minutes.
To get a better understanding of how we operate, read some of our client case studies here.
Churchill Security is a national security provider. We are able to provide a comprehensive range of security solutions to businesses throughout the UK – from manned guarding, mobile patrols, keyholding and alarm response, event security, CCTV security and more.