Now regarded as one of the top UK nationwide security providers with first-class service and cemented well in the top 5% of ACS approved contractors, however, the journey to get there has had some bumps. Like many businesses, Churchill has had to look at customer service and retention and to their credit have done so with outstanding results.
From the top down the company now exudes a culture of inclusiveness that is determined to do the best by its customers and employees, driven by their virtues.
John is a highly motivated, determined and a decisive security industry professional. Drawing on his extensive experience gained within the security industry whilst working at the coal face, John has operated at all levels within the industry. As John says he has cleaned the toilets, made coffees, he knows exactly what his employees go through. He has a proven track record for motivating and leading high-performance teams and has helped mentor and develop many people at Churchill who now hold key or senior positions within the business. John is committed to delivering only the finest services, exercising compelling leadership, maintaining good internal morale and striving to resolve any challenges efficiently and effectively.
Most importantly John jointly introduced and wholeheartedly believes in the company’s culture and virtues, he really does live and breathe it.
Brought into the fold over 3 years ago Andy has driven customers satisfaction and retention to where it is today to over 95%.
An experienced operations and sales professional within the Security/FM industry spanning 16 years. Andy believes ‘People are without doubt the critical ingredient in the industry and therefore the ability to manage effectively ultimately drives every other aspect required for a great business model compliance, retention, client satisfaction, growth and profitability. This is my key strength and focus and has resulted in many successful years’.
Providing not only a comprehensive selection of security services, but cleaning as well, has seen Churchill supporting many businesses throughout the pandemic. Delivering services across England, Scotland and Wales, Churchill Security has been awarded a wealth of accreditation’s, including SIA approval and is a top 5% member of the ACS Pacesetters scheme, which represents the top 15% of UK security providers. Each of our security officers holds an SIA license, is fully vetted and trained to the highest of industry standards.
The new headquarters completed in 2018 has provided for a base in which to build an even stronger company that supports its clients through state-of-the-art facilities and management. The stability in processes since the move, with Andy Farley’s input, has seen customer satisfaction and new business grow successfully.
Churchill is a company that take great pride in the way they operate in all facets of the business, from outstanding accreditation, licensing and partnerships right through to comprehensive employee training and management.
Churchill’s virtues underline exactly why they are as successful and regarded as they are. John and Andy are leading the way with the philosophy of these values and strongly believe the culture within the company not only improves employee engagement but benefits clients even more.
Here at Churchill, we are all on the adventure together, we are creating a company that we sincerely believe in. Our objective is to make a positive impact on people’s lives, as well as build a strong and profitable business. Consistent with our virtues, each person is important; each has the opportunity and obligation to make a difference.
Self-awareness and the ability to focus on yourself and how your actions, thoughts & emotions affect those around you can contribute to positive influence.
Honesty is always the best policy, we can’t all hit the bullseye every time, so understanding our strengths and weaknesses only empowers us even more. We believe that humility and being humble is a virtuous strength, not a downfall, allowing you to understand, respect and be considerate of the views and opinions of those around you.
Showing appreciation, gratitude and kindness are principles we all strongly believe in, above all doing the right thing is at the forefront of our purpose.
Here at Churchill, we are passionate about everything we do and want everyone to feel that energy. It’s not all day every day that we are able to feel the passion but if you’re always the hardest worker in the room then you bring everyone along for the ride with your enthusiasm and determination.
Extending that positivity allows for improved outcomes across the spectrum from colleagues to leaders and customers. We are passionate about not only involving everyone in our journey but making sure that desire turns into results for all those involved.
When people are happy and content, they become more successful with their ambitions so when we put people first everyone benefits. Our People First approach relates to all aspects of our business from colleagues through to customers, we are committed to bringing value repeatedly without exception.
We want to make sure we are always doing the right thing and we continually evaluate and assess how our policies affect our people-first approach.
“Only when we feel we are in a ‘Circle of Safety’ will we pull together as a unified team, better able to survive and thrive regardless of the conditions outside.” – Simon Sinek
What does that mean for Churchill Security? We would like to think that once you become part of our team, whether as a colleague or customer, you are part of our circle of safety that encompasses our 3 virtues allowing everyone within to flourish individually. Our protection is not just physical security but encompasses an overall approach from wellbeing to support and assessment no matter who you are within the circle.
There is no doubt that this is a company that practices what it preaches and expects nothing but the best for both its employees and its customer base.
If you are looking for a motivated, reliable and customer-oriented security company that can deliver first-class services, choose Churchill Security today.