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In the wake of COVID-19 and the tough economic climate caused by 3 months of lockdown, we’re unfortunately seeing many of our high street stores permanently close their doors.

The importance of retail security post covid-19


Thus far, COVID-19 has seen us lose Cath Kidston, Debenhams, and Zara branches from high streets across the UK, not to mention thousands of small businesses, pubs, and restaurants. There’s no telling just how many more valued businesses will be lost due to the coronavirus pandemic, which has created a ripple of fear throughout the industry, fuelled by the fact that economist are predicting the biggest recession since the 1930s.

In these difficult times, retailers need all the help they can get. Recent statistics show that it is not just a decline in money being spent across the sector that is to blame for the drop in retail turnover. The cost of retail theft continues to negatively impact a business’s ability to retain profits and meet the requirements of shareholders. Furthermore, it’s not just outsider theft that shop owners need to worry about. The most recent figures released by the Centre of Retail Research shows that employee theft accounted for over £1,305m, in 2019-a figure that is expected to have risen in 2020.

The economic uncertainties that we’re currently facing is putting fresh pressure on retailers to keep their expenses to a minimum. This has unfortunately caused retailers to decrease spends on security in the hopes of saving money to ensure their business can weather the economic repercussions of COVID-19. In reality, the reduction in security can only lead to a significant rise in both public and employee theft, which will continue to increase without a dependable security plan in place.

According to the BRC Retail Crime Survey 2019, the average cost of theft has risen for the 4th consecutive year, with customer theft increasing by 33% and employee theft increasing by a whopping 129%, though these actual values could be even higher due to a significant proportion of unreported crime. Some of the main reasons behind crime going unreported include, lack of confidence when it comes to prosecuting members of the public, and insufficient time the available staff have to dedicate to the reporting process.

With many businesses facing both increased financial pressure and increasing crime rate, the need for effective and cost-efficient security to protect your valuable stock and assets is greater than ever. A strong visual security presence in your retail business can act as a valuable deterrent against internal and external theft, so your business can protect against criminal activity and the impact this has on your profits. Still not convinced? Churchill Security has compiled a list of reasons why your retail business should take advantage of professional retail security officers and services available to you.


Loss Prevention

Whether you need static security officers or mobile patrols for larger outlets, we can provide fully trained and vetted officers who are skilled loss prevention experts and will proactively work alongside you to ensure you do not fall victim to crime. Giving you the option to hire fully uniformed officers for maximum impact or providing discrete store detectives to keep an eye out for employee theft, we have all bases covered when it comes to protecting your retail business.


Impartial Member of Staff

When it comes to handling situations with your employees, it can be difficult to get the balance right due to the relationship you already have with them. By hiring retail security officers, you are able to take advantage of an impartial member of staff who will make sure the right people are held accountable for their actions. Our security staff are trained to deal with incidents of employees theft in a professional yet subtle manner,  so you can ensure any incidents are dealt with swiftly and efficiently and do not continue to negatively affect your turnover.


Police Liaison

We understand you may not have the time or the confidence to deal with any suspicious individuals and that’s why we will deal with these situations on your behalf, so you can leave the security to our SIA accredited retail officers and carry on the day to day running of your business. As experts in the industry, we will liaise with the police and any other related parties professionally and efficiently so that you can continue with your own duties and responsibilities without the added pressure of having to deal with the relevant authorities.


Store Detectives

Discreet store detectives will drastically reduce the threat of crime by integrating themselves into your business. With the ability to carry out tasks such as end of day staff searches, and detecting and arresting shoplifters, our skilled retail security officers are also trained to carry out statements, interviews and investigations to ensure a positive working environment at all times.


Help and Assistance for Shoppers

As a way to integrate services, our retail security officers can also offer your customers and staff any help and assistance to enhance their shopping experience. Welcoming shoppers with a warm smile and a friendly front of house service, our dedicated officers are more than happy to be the first point of call for any queries your customers may raise.


CCTV Solutions

We can deliver a full CCTV package for your retail premises, from bespoke installation to 24/7 monitoring services, all carried out by expertly trained personnel. Our CCTV service is a high impact security tool that can provide comprehensive, round-the-clock protection. CCTV not only acts as a visual deterrent but can also be used as a first-response platform to deploy security personnel and to notify the police, whilst providing vital evidence against criminals.


The Solution

At Churchill Security, we offer impartial advice to ensure we can create the right solution for your business. With our SIA licensed officers, comprehensive range of skills sets and the latest security technology, we always create a tailor-made package that goes above and beyond the call of duty to protect you and your retail business. For a name you can rely on, choose Churchill Security today.


Churchill Security is a leading cross-industry security company supplying professional and comprehensive security solutions to organisations seeking expert Security Officers, CCTV & Event Security, Key Holding & Alarm Response, Mobile Patrols and Thermal Imaging & People Flow.


To find out more about how Churchill Security can protect your retail business, contact us today on 08082509519 or email enquiry@churchillsecurity.co.uk

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John Melling is a Director for Churchill Security Ltd. John is a highly motivated, determined and decisive security industry professional. Drawing on his extensive experience gained within the security industry whilst working on the coalface John has operated at all levels within the industry. He has a proven track record for motivating and leading high performance teams and has helped mentor and develop many people at Churchill who now hold key or senior positions within the business. John is committed to delivering only the finest services, exercising compelling leadership, maintaining good internal morale and striving to resolve any challenges efficiently and effectively.