Mobile Response Officer

Typical rotating shifts:

4 on 4 off;

• 8.30am – 8.30pm
• 8.30pm – 8.30am
• 6.30pm – 7.00am

Main Duties

• Managing and motivating employees to ensure that the highest standards of quality control and customer care are delivered
• Develop strong relationships with clients and staff
• Ensure compliance of Company policies and procedures within your area, including Health and Safety and risk assessments
• Conduct regular, scheduled Locks/Unlocks and Patrols on behalf of our clients
• Respond to Alarm Activation’s
• Conduct regular KPI and Welfare visits of all our Security Officers
• The training and development of all Security Officers and employees
• Health & Safety across the whole business
• Managing and maintaining all company and or customer vehicles, keys, personal information and property
• You will be responsible for the safeguarding of keys in accordance with the policy, ensuring that all keys remain tagged and stored in a secure safe
• You will be responsible for the safe keeping and effective organisation of all equipment and relevant documentation in accordance with the Supervisors Handbook and the company’s Quality Assurance Procedures (e.g. risk assessments, assignment instructions, running sheets, the rota, site visit reports etc.)
• You are responsible for the care, cleanliness and maintenance of all vehicles and equipment.

Person Specification

• Be highly motivated
• Have excellent oral and written communication skills
• Have an excellent command of the English language
• Have the ability to present themselves in an extremely professional manner
• Have the highest standards of customer care skills
• Be a team player and very customer orientated
• Be very flexible and available to work unsocial hours including nights, weekends, days

Job Requirements

Successful candidates will be required to provide:

Essential;

• Valid SIA Licence
• First Aid
• Five year employment history
• Proof of eligibility to work in the UK
• Proof of Address – Utility Bills / Bank Statement covering the previous 3 months
• Have basic IT skills

Preferable;

• CCTV Licence
• People Management experience
• Home Office Clearance
• Level 3 Non Police Personnel Clearance
• Emergency First Aid Qualification
• Experience working with the Security industry
• Enhanced DBS check