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Working on the front lines of a business, a concierge is often the first person a client meets when entering the premises. Making a good first impression is therefore vital. Whilst a concierge provides vital assistance to clients and visitors, they can also serve an important security function, granting or denying access to private property as necessary.


  1. What is ‘Concierge Security’?

Concierge security provides traditional front of house services such as telephone duties, meeting and greeting and reception skills, whilst offering additional security and first aid services should the situation arise. Whilst the term ‘concierge security’ can sound rather contradictory, taking a holistic approach to front of house security has numerous benefits for both residential and commercial properties.


  1. Monitoring Access

One of the main duties of concierge security is managing access to a residential or commercial property. Having a trained professional monitoring the entrance and exit ensures that only authorised personnel and approved visitors have access to private property, preventing potential criminals from entering businesses or residential buildings.

This type of front of house security acts as the first line of defence against theft, criminal damage and even violent crime, offering peace of mind to employees and residents alike. Investing in a dedicated concierge security team ensures that access to a property is properly monitored 24 hours of the day and that authorised guests can be welcomed at any time.


  1. Front Of House Services

Whilst ensuring the safety and security of employees and clients is of paramount importance, concierge staff are also very much involved in the day to day running of a business. As such, concierge staff are not only trained in corporate and hospitality security management but also in traditional front of house skills and telephone duties.

This combination can give your front of house a competitive edge, with multi-skilled concierge staff responsible for front of house security and professional and friendly customer service, both of which are essential for enhancing the profile of a business. Having a professional and courteous concierge greeting clients at the door plays a pivotal role in forming an impressive and lasting impression, helping businesses retain and extend their valuable client base.


  1. Adaptable and Bespoke Services

Most concierge security services can be adapted to suit individual commercial and security needs. Some businesses prefer a visible security presence to reassure clients and to deter potential criminals. Others may prefer their concierge security to adopt a greater front of house role, with those additional skills only called upon in the event of an emergency or security threat.

Indeed, concierge services can be adapted to individual businesses and their brand, ensuring that each security officer is a cohesive part of the company. With this in mind, Churchill Security offers alternative guard uniforms for all their security staff, should the company require a more formal aesthetic for their concierge security.


  1. Dealing With Unwanted or Unexpected Situations

Investing in the right concierge service ultimately means that your security and safety needs are in expert hands. As an industry leader with SIA approval, Churchill Security staff are more than equipped and experienced to deal with all security requirements.

In the event of an emergency, our concierge staff are trained to keep calm and expertly intervene, ensuring the safety of employees, clients and visitors alike. Such skill sets can be indispensable in the event of a security threat or accident, with all Churchill employees trained in first aid for extra peace of mind. Entrusting your security needs to trained professionals ensures that unwanted and unexpected situation are dealt with swiftly and safety, meaning that inexperience employees or residents are kept out of harm’s way.

Are you looking for the right concierge security to boost your business? Churchill Security offers highly skilled and SIA licensed security officers, expertly trained in telephone duties, front of house and reception skills.

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John Melling is a Director for Churchill Security Ltd. John is a highly motivated, determined and decisive security industry professional. Drawing on his extensive experience gained within the security industry whilst working on the coalface John has operated at all levels within the industry. He has a proven track record for motivating and leading high performance teams and has helped mentor and develop many people at Churchill who now hold key or senior positions within the business. John is committed to delivering only the finest services, exercising compelling leadership, maintaining good internal morale and striving to resolve any challenges efficiently and effectively.