We may be coming to a point when lockdown measures could start to be relaxed and questions are now being asked how this will happen. Without having a crystal ball it’s uncertain as to how this will occur and exactly what needs to be done. But many businesses have been planning an exit strategy from lockdown as best they can with limited information.
The Times has reported that… “Measures identified for the first steps include helping workplaces to reduce the spread of the virus by enforcing social distancing and ensuring staff can wash their hands regularly. Shops selling ‘non-essential’ items would be allowed to reopen if they could keep customers two meters apart.’
But is the responsibility on the shoulders of businesses to enforce these measures and if so, do their staff have the skill set to manage any conflict or other situations that may arise?
Many businesses have turned to security companies for help in managing point of entry contact and enforcing social distancing measures, as well as educating customers to maintain a smoother transition to re-opening.
Having a plan is one thing however, executing it and maintaining it is another issue that many businesses and organisations may not be equipped to do. Having employees educating customers, and in some cases dealing with conflict, means they are drawn away from their core responsibilities and at a time where productivity and efficiency will be key to recovery this is not something businesses need to be trying to implement. Add to that the potential risk to employees not correctly following recognised conflict management processes.
Whilst nobody can pinpoint exactly what measures will be put in place and when they will be disseminated, many businesses are getting on the front foot and outlining draft plans to return to work.
Churchill have been at the forefront of these kinds of discussions and plans, maintaining a proactive approach to enable a smooth transition to business lockdown exit strategies by utilising the industry experience of the management team as well as the high-level skill sets of the Security Officers providing the effective services on the ground
Social distancing will be one of the key methods in dealing with the spread of COVID-19 into the future and no doubt will be around for some time. However, we’ve already seen some issues regarding this and it’s important to make sure your employees are safeguarded against any issues that may arise.
Churchill’s guards are trained in COVID-19 procedures and can manage compliance at the point of entry, to any business, to minimise any risks and conflict and ensure you don’t have to put your own employees unnecessarily in harm’s way.
Should face masks and sanitisation be needed for customers to enter or do business with your company, entry point security operatives can disseminate them should the need arise and or educate customers as to why they are needed and what store/company/government policies are.
Having an independent point of contact for customers to manage and enforce guidelines, ensures employees can continue with their core duties, promotes wellbeing and safeguards against liabilities.
A return to some sort of what will be the new normal is not far off but, it won’t be business as usual with social distancing and hygiene including masks potentially being needed for the foreseeable future. In what form and where any such measures will need to take place is anybody’s guess but the need for education will be paramount in avoiding any confusion and conflict.
Our colleagues are fully trained in conflict resolution and can safely diffuse situations that may arise from the current guidelines ensuring the wellbeing of staff and other customers. Having fully trained independent personnel dealing with these situations alleviates any liability businesses may incur should employees be put in harm’s way.
Whilst in many situations a visible presence such as a guard may be enough, businesses with a large amount of foot traffic may need a more enhanced approach to maintain the wellbeing of employees, visitors and customers.
Churchill have been working with thermal imaging technology to help with the detection of potential COVID-19 infections via point of entry temperature detection. This helps companies proactively detect potential risks and deal with them before they become a problem internally through the risk of virus spread.
Utilising thermal imaging cameras to scan customers and staff, to detect high temperatures, enables businesses to conduct further assessments as to whether a potentially infected individual should be referred for medical assessment or not. This allows for less stress in the workforce, safeguards against potential outbreaks, loss of revenue and downtime.
Whilst no one has all the answers, taking a proactive approach to moving forward is no doubt positive for businesses. Guidelines are continuously being updated as we know more and Churchill are continuously reviewing and adapting procedures to allow our customers to get on with their core business.
Unfortunately, this situation may be with us for some time, but we are doing our best to support customers with every available outcome and potential situation covered by our staff. We are constantly looking at risk assessments and how procedures can be developed to maintain workflow for businesses under government guidelines as they evolve.
We encourage you to call us and discuss any needs you may have in relation to protecting your staff, customers and business with the implementation of guidelines as they arise.