At Churchill Security, our staff are at the heart of everything we do. We have people working across 350 sites up and down the country, from the highlands of Scotland to the beaches of Cornwall. In our previous blog, we talked to our staff about why they like working for Churchill Security. This time, we thought we’d ask our employees what their typical day looks like, so our readers can have a glimpse at the day-to-day operations of Churchill Security.
Our staff work in a variety of roles, whether that’s on-site, at the office or a mixture of both. We decided to talk to Churchill’s very own Dean, a Churchill regional manager and Tracey, an officer on the ground, to get a flavour for their typical working day.
Dean is the regional business manager for the north of England and Scotland.
“In my job, there is no typical working day. Sure, there’s set tasks that I carry out each day, but I normally set my own hours as and when the business demands. It’s certainly not a 9-5 job. Some days I’ll start at 4/5am, other days my first meeting will be midmorning. You have to be flexible in this role, putting hours in at the weekend or being on call to assist clients and officers on the ground.
Typically, my job involves travelling around the UK to build relationships with clients and officers in-person. That’s the great thing about Churchill Security, the managers are very active on the ground and frequently check in with officers on-site. But that does mean travelling around quite a bit. During COVID-19, we’ve obviously been restricted in travelling, so Teams and Zoom have definitely come in handy when catching up with officers and clients across the region.
Checking up on our officers is something I’m passionate about, as I started off as a security guard myself. It’s important that officers feel valued and listened to, and meeting with them in person means I can sort out any issues or questions myself. I always say, ‘happy officers, happy clients’, so getting to know the officers is just as important to me as building those client relationships. Just this morning I was on-site in Liverpool and then St. Helens checking in with our officers there.
Besides managing the welfare of officers and making sure our clients are happy, I also manage the day-to-day schedules for all sites in the north of England and Scotland, ensuring that each officer is allocated a shift and recruiting for sites looking for security services.
Tracey provides security services for a dog biscuit factory in Dean’s region.
“My typical day starts around 6.30am. First thing in the morning, I manage any deliveries and the flow of lorries in and out of the premises. As the employees enter the property, I sign them in and issue PPE as part of the factory’s COVID-19 policy.
My role is mainly office based, and I generally provide day-to-day reception security. This involves monitoring who comes in and out of the factory, answering and transferring calls to employees and management and making announcements over the public-address system to alert employees to any visitors. I’m also responsible for providing gate security and opening and closing the main gate to allow visitors and deliveries in and out.
During the day I also monitor the CCTV system and keep a look out for any suspicious activity. The factory has good physical security in place, so I never really have to deal with any security breaches. I did once have some kids trying to break into the factory-what they wanted with dog biscuits I will never know.
At least once every two weeks I’ll get a visit from Dean who pops down for a catch up and to make sure our clients are happy. I know that if I ever have any questions or queries, I can give him a call.
Typically, I clock off at 6pm when the night security clocks on. Before I pack up for the night, I’ll sign out the factory staff. Unlike Dean, my role has fixed working hours, so I don’t work during the night or over the weekend.”
Churchill Security is a leading cross-industry security company supplying professional and comprehensive security solutions to organisations seeking expert Security Guards, CCTV & Event Security, Key Holding & Alarm Response, Mobile Patrols and Thermal Imaging & People Flow.
To find out more about how Churchill Security can protect your business, contact us today.